Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

As a Graduate, Borders application Specialist you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.
Reporting to the Manager, Service Operations you will be a part of the Services & Infrastructure Operations team supporting to SITAs customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

Early career talent is our future, and were thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We cant wait to witness the incredible things youll accomplish with us!

WHAT YOU WILL DO:

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate all observed problems to proper SITA operational escalation points.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.

EXPERIENCE:
• University Degree in Computer Engineering/Systems Engineering/Information Systems
• Basic knowledge in Linux operating systems
• Keen interest in application support, middleware (IBM MQ), cloud administration, database and scripting
• Good communication skills, fluent in English
• Must be a team player
• Must obtain your degree by 2024/2025
• No more than 12 months relevant post graduate experience, excluding undergraduate placement/ internship experience

WHAT YOU CAN EXPECT:
• Participate in structured rotations allowing you great exposure to different teams and technologies.
• Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
• 12-month contractual assignment with a high possibility of conversion.
• Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday
• Monthly shift allowance will also be provided on top of your basic salary and an end of contract bonus.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.