Assistant Station Head (22087)

Job Description:

Position Title

Assistant Station Head

Report To

Station Head

Position Summary

Station Head is responsible and accountable to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure, and in full compliance with all regulatory requirements, company policies, and SOPs. Station Head is also responsible to ensure consistent service delivery in accordance with the companys set service standards and meet or exceed the companys KPIs related to On-Time Performance (OTP), Mishandled Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.

This is an expression of interest for potential job opportunities. While there may not be a current vacancy, we welcome applications from individuals interested in joining our team. Your details will be kept on file, and we will contact suitable candidates should a relevant position become available.

Key Accountability

Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.
Responsible to support SH for the airlines overall ground operations at the airport
Responsible to support SH to ensure the airlines ground operations are in full compliance to all safety, security, regulatory requirement and all airlines policies, procedures and operating manual.
Undertake an oversight function on all outsourced functions perform by appointed GSP and vendors.
Responsible to support SH to ensure delivery of all airline’s products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.
Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.
Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.

Qualification & Working Experience

Degree with 1 year working experience.
Diploma with 3 years working experience

Area of Experience

Understanding local and international aviation regulations, security protocols, and Malaysia Airlines policies to ensure operations meet all legal and safety standards.
Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.
Proficiency in engaging with internal and external stakeholders to foster effective collaboration.

Job Ident #: 22087

Company Details

Malaysia Airlines

MH Airport Office - Room C4S083 Level 2, Terminal
Beijing, Beijing China, International 065001 International
www.malaysiaairlines.com/us/en/home.html

Malaysia Airlines is proud to carry the flag as Malaysia's national carrier: the best way to fly to, from and around our beautiful country. Each day we carry up to 40,000 guests on unforgettable journeys imbued with the richness and diversity of our ...

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Job Info

Location

Beijing, Beijing, China

Type

Permanent

Company Details

Malaysia Airlines

MH Airport Office - Room C4S083 Level 2, Terminal
Beijing, Beijing China, International 065001 International
www.malaysiaairlines.com/us/en/home.html