Account Representative
Description
Job Title: Account Representative
Department: Sales & Customer Service
Reports To: Sr. Manager, Customer Service
Position Summary
The Account Representative is responsible for managing customer accounts and serving as the primary liaison between customers and internal departments. This role ensures accurate order processing, timely communication, and efficient resolution of both routine and complex customer inquiries for domestic and international clients.
Key Responsibilities
Provide account management support to customers, including handling inquiries, order processing, and issue resolution
Collaborate with Procurement and Operations to deliver pricing and lead time quotations
Process and release customer purchase orders through the ERP system
Monitor and track order status, providing updates and expediting requests as needed
Coordinate shipping logistics, including freight forwarders, carriers, and transit methods
Resolve shipping issues and ensure customer delivery requirements are met
Record and track customer complaints using the Quality Improvement Process (QIP) system
Manage Engineering Process Requests (EPRs) related to product configurations
Process pricing workflow requests
Support Sales Operations functions, including forecast management, Engineering Change Orders (ECOs), and month-end activities
Maintain knowledge of Service Letters, Service Instructions, and Service Bulletins and their customer impact
Ensure compliance with Export Administration Regulations and perform Restricted Party Screenings when applicable
Participate in internal and external quality audits
Complete required compliance training modules
Participate in cross-functional teams and ongoing training initiatives
Qualifications
Bachelor’s degree in business administration or related field, or equivalent experience
3-5 years of relevant experience in customer service, Piston engine product knowledge preferred.
Proficiency in Microsoft Office applications (Word and Excel)
Working knowledge of Oracle, Noetix, and QlikView preferred
Familiarity with the General Aviation spanet (domestic and international) is a plus
Understanding of export regulations, international shipping procedures, and trade documentation
Strong organizational skills with the ability to manage multiple priorities
Excellent verbal and written communication skills
Self-motivated with strong problem-solving abilities
Core Competencies
Customer-focused approach
Strong collaboration and teamwork
Conflict resolution skills
Effective time management and organizational abilities
Ability to influence and lead without direct authority
Adaptability and willingness to travel as needed
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Preference given to Veterans of the U. S. Armed Forces.
Recruiting Company: Textron Systems: Lycoming Engines
Primary Location: US-Pennsylvania-Williamsport
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 05/22/2026, 7:58:41 AM
Job Number: 342011
