To oversee all aspects of outstations ramp operations to ensure these activities are carried out in accordance with Emirates operating procedures and safety standards and local and international regulations Ensure the safe efficient and punctual delivery of operations on the ramp so that Emirates safety and compliance levels are upheld and enhanced whilst protecting our reputation as per the criteria set forth by the Companys safety and security policies standards and procedures Plan organise monitor and control all aspects of ramp operations including effective coordination of all internal and external departments such as Ground Handling Agents caterers fuellers and various authorities at the airport to ensure that decisions are made and operations are performed with safety in mind with continual role modelling of best practice safety behaviours Ensure a safe and on-time departure for Emirates

Job Outline

• Overall responsibility for all operational units and Ground Service Suppliers GSPs on the ramp Monitor readiness of GSPs to ensure that all resources are available at the required times to perform a safe turnaround Ensure adequate number of resources are provided in line with contract/SLA and used to optimise efficiency
• Interacts with all required stakeholders involved in the aircraft servicing to ensure all safety and operational handling procedures are in place and adhered to including supervision of all loading and unloading as per Emirates requirements whilst observing the critical path or Precision Timing Schedules for the various engagement times
• Responsible for maintaining close working relationships with internal departments EKAS EK SkyCargo Airport Authorities Police Security and third-party contractors to ensure that all parties are informed and aware of changes in ground handling procedures
• Undertake projects and duties from time to time as advised by the Airport Services Manager in relation to operational processes standards and procedures throughout the Emirates Outstation Operation thereby improving safety efficiency and quality of the services delivered at the station

Service Level Agreement SLA Key Performance Indicators KPI

• Oversee and regularly audit SLA adherence with all airport service providers ensuring a measurable and deliverable set of standards KPIs are maintained and delivered at all times Establish new standards as/when needed to improve overall performance Manage and update EKAS ramp operation reporting dashboard producing and analysing regular reports identifying trends benchspan performance etc and present these to appropriate stakeholders
• Conduct SLA reviews and audits to ensure business partners and stakeholders comply with EKAS operational and quality requirements Work closely with EKAS HQ Safety department in executing quality related improvement initiatives identified

Compliance

• Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to internally and by relevant GSPs
• Identify potential areas of compliance vulnerability changes in compliance landscape and risk undertake regular risk assessments and develop and implement mitigations corrective action plans for resolution of problematic issues and provide guidance to concerned stakeholders on how to avoid or deal with similar situations in the future
• Participate in compliance external safety and regulatory audits Produce audit reports to ensure adherence to requirements and follow up with concerned stakeholders to ensure corrective actions are implemented as needed Use internal SMS tools such as Coruson and QPulse to track and resolve quality or performance issues

Investigations

• Raise reports if any noncompliance discovered and lead/participate in investigations of raised issues to identify root cause and develop/implement corrective actions Support in the investigation of all safety irregularities and work closely with EKAS HQ Group Safety Flight Operations and other departments as required during investigations into accidents/incidents critiquing investigation reports and development and implementation of remedial actions Promote a culture of continuous safety improvement with open reporting of safety deficiencies human factor issues and compliance with local laws to uphold the delivery of safe and secure operations

Airport Operations/Other

• 12 Years schooling or equivalent
• 5+ Years Experience in Ground Ops/Ramp including at least 3 years in a supervisor position with wide body aircraft handling experience

Knowledge/skills

• Comprehensive knowledge of airport ramp handling functions
• Ground Handling experience in areas of Aircraft loading Weight Balance Load Control and Documentation
• Knowledge and Training of Dangerous Goods Regulations (Cat 10)
• Experience with ALTEA or similar systems
• Competent in use of IT systems with knowledge of Microsoft Word Excel and Outlook (emails)
• Fluency in spoken and written English and required local language

Safety Sensitive Role: Yes