Purpose

The Quality Assurance Manager reports to the Senior Director of Quality and is responsible for quality assurance and documentation of the repair station. In accordance with FAA Part 145 and EASA Part 145 repair station requirements as well as experience in AS9110 Certification & Audit.  

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. 

Essential Job Functions

• Keeps updated records of pertinent regulations, specifications, type certification data sheets, and airworthiness directives.
• Determines that all technical data on all articles maintained or altered by the repair station are secured and kept current with the latest revisions. This data will include repair station’s process specification for limited rating specialized services, manufacturer’s maintenance and overhaul manuals, service bulletins, part specifications, FAA/EASA airworthiness directives, related FAA/EASA approved data, and other technical data used by the repair station.
• Audits and maintains AS9110 quality system and approval. Administers the procedures for controlling and documenting the calibration of special tools and test equipment.
• Coordinates with the FAA/EASA Certificate Holding Offices and other FAA/EASA associated offices regarding Quality Assurance issues.
• Makes revisions as necessary to the documents of the repair station including but not limited to the RSM, MOE, the Capabilities List, and the Personnel Roster.
• Maintains a manual of company maintenance policies, inspection, overhaul times and procedures as required by FAR or CFR for the guidance of maintenance personnel and repair agencies, and ensures that such pertinent information is maintained on a current basis and is available to all personnel or contractors performing work or inspections on the aircraft.

Qualifications

REQUIRED

To perform be successful, an individual must be able to perform each essential function satisfactorily. The competencies listed below represent knowledge, skill, and/or ability required: 

• Bachelor’s degree in Aviation Maintenance or equivalent combination of education and experience.
• 6+ years demonstrated experience in managing maintenance 145 and EASA Part 145.
• Excellent written and verbal skills to effectively convey information accurately.
• Advanced knowledge of the Quality process in a completion and aircraft maintenance/modifications environment.
• Strong understanding in FAA and EASA Part 145 repair station operations/regulations required.
• Strong understanding of AS9110 required.

DESIRED

Supervisory Responsibility 

This position manages the Quality Assurance process but does not have any direct reports. 

Reporting Relationship

This position reports to the Senior Director of Quality.

Knowledge Skills and Other Characteristics

• Proven ability to achieve goals.
• Follows through and meets deadlines; strong organizational, multi-tasking and time management skills; strong problem-solving and analytical skills.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Exhibits confidence in self and to others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others.
• Displays passion and optimism; mobilizes others to fulfill the vision; ability to maintain absolute confidentiality.
• Knowledge of MS Office software, Corridor, CMP, Cesscom, CAMP

The work is performed in an office environment, aircraft hangar, at the departure gate or on the aircraft parking ramp.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered MEDIUM work.

• Requires frequent walking, standing and/or climbing.
• Are expected to work through specially designed airframe, engine and undercarriage openings while standing on ladders or scaffolds; to use hoists and lifts; required precision instruments and other necessary tools.
• Exposure to climate changes is normally experienced in an aviation repair facility.