Job Title Duty Supervisor Passenger Services
Reports To Duty Manager Passenger Services
Division AeroDarat Services
Department Passenger Services
Role Purpose Supervise Customer Services Officer and operations to promote and achieve safe, timely and efficient customer services activities to our customer airlines. This is to be carried out in accordance with AeroDarat, regulatory department and customer airlines policies, standard operating procedures (SOP) and service level agreement (SLA). At all times, this position will be required to work in a safe, secure, professional, cost effective manner.
Key Accountability1) Deliver a high quality customer service by providing efficient, quick and friendly service.
2) Proficient knowledge and understanding of all AeroDarat and customer airlines standard operating procedures (SOP’s).
3) Supervise and engage Customer Service Officer to ensure good discipline and performance during operations
4) Attend to customers complaints quickly and respond to customers issues on time.
5) Validate requirement for additional manhours for operations and related cost
Qualification & ExperienceDiploma in any related field with at least 1 year Experience experience in Ground Handling or
SPM with at least 3 years relevant experience in Ground Handling.
Skill & KnowledgeExperience in Ground Handling OperationsGood Communication skills
Key Challenges1. Ability to remember and adhere to customer airlines policy and regulatory requirements. 2. Control staff discipline.
