Job Description

Roles and Responsibilities

• Responsible for slots planning of GE offload shop visit in SSAMC.
• Responsible for GE offload ship visit operations complying with offload agreement.
• Responsible for daily coordination of fulfillment issues related to offload agreement and Customer Service Agreements
• Work with CPMs for resolution of issues related to shop processes
• Gather shop commitments and communicates status to the customer
• Responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims
• Responsible for resolution of offload SV invoice dispute and supportive for customer invoice dispute solving.
• Plan, monitor, and evaluate component and program activities as assigned
• Perform detailed analysis of assigned programs and components
• Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
• Manage shop performance, build up close loop to continuously improve customer experience, and shop delivery
• Coordinate assigned program elements with supporting and supported groups
• Apply and improve upon standard work in area of responsibility.
• Identify sources of waste and customer dissatisfaction, escalate to leadership team and work among the team to find solutions.

Required Qualifications

• Bachelor Degree or above in Aerospace or relevant field.
• Minimal 3 years working experience in engineering or customer support in Aerospace.
• Technical expertise on aircraft engines or MOR experience is strongly desired.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.

Additional Information