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WELCOME TO SITA
Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
As an Engineer Field Ops, you will perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class on-site field maintenance and support activities. You will manage and assist the field services team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
WHAT YOU WILL DO:
- Ensure proper functioning and maintenance of all IT equipment and services for internal and external customers.
- Respond to Service Desk requests onsite as quickly as possible and within the agreed SLAs and customer contract.
- Act as the customer’s SPOC when needed, coordinating onsite interventions with the customer, Service Desk, and internal teams.
- Maintain high levels of communication and customer service throughout the resolution process.
- Perform local repairs on faulty equipment and services to a high standard.
- Coordinate with resolver groups for issues beyond local repair.
- Minimize repair time by returning faulty equipment promptly, per contract and SLA terms.
- Monitor and manage the replacement of faulty items and spare parts.
- Ensure spares are replenished in line with availability and sparing policies.
- Report and escalate any issues to the appropriate SITA escalation points.
Qualifications
ABOUT YOUR SKILLS:
- Minimum 3 years’ experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.
- Proactive and not afraid of "trying fast-fail fast"
- Must have dealt directly with external customers delivering to SLAs.
- Experience of working at Customer locations.
- Experience of working in the Airport / Airline industry preferred.
- Basic to intermediate English proficiency.
- Ability to lift and manage heavy technical equipment.
- Flexibility to work in a 24/7 shift schedule.
WHAT WE OFFER
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local spanet and your employment status.
